Effective Date: October 1, 2025
At Mypet 3D, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.
We believe in the quality of our service and want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.
- Technical Issues: Service failures preventing access or use of core features
- Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
- Non-Delivery: Failure to provide purchased services or products
- Misrepresentation: Service significantly different from advertised capabilities
- Account Issues: Extended inability to access your paid account (>48 hours)
- Pre-Launch Purchases: Cancellations before service activation
- Service interruptions or degraded performance
- Features temporarily unavailable
- Quality issues not meeting reasonable expectations
- Partial month of unused subscription service
- Change of Mind: Simply deciding you no longer want the service
- Used Services: Credits, tokens, or resources already consumed
- User Error: Mistakes in usage or misunderstanding of features
- External Factors: Issues with third-party integrations or services
- Terms Violations: Account suspension due to Terms of Service violations
- Late Requests: Refund requests beyond the specified timeframe
- Custom Work: Completed custom development or consulting services
- Downloaded Content: Digital products already downloaded or accessed
- One-time purchases: Within 30 days of purchase
- Subscriptions: Within 14 days of renewal
- Annual plans: Within 30 days of purchase
- Digital downloads: Within 7 days if not accessed
Extended timeframes may apply for:
- Service outages lasting more than 72 hours
- Documented billing errors
- Legal requirements in your jurisdiction
Send an email to support@mypet3d.ai with the following information:
- Your account email address
- Order number or transaction ID
- Date of purchase
- Detailed reason for refund request
- Any relevant screenshots or documentation
Our support team will:
- Acknowledge your request within 1-2 business days
- Review your eligibility based on this policy
- Request additional information if needed
- Attempt to resolve issues before processing refund
Once approved, refunds are processed as follows:
- Decision communicated within 5 business days
- Refunds issued to original payment method
- Processing time: 5-10 business days
- Bank processing may add 3-5 additional days
Refunds are typically issued to the original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 5-7 business days
- Cryptocurrency: Not refundable due to transaction nature
In certain cases, we may offer:
- Account credits for future use
- Service extensions or upgrades
- Transfer to different products/services
- Charitable donation of refund amount
Cancelling a subscription is different from requesting a refund:
- Cancellation: Stops future charges, service continues until end of billing period
- Refund: Returns payment for unused or unsatisfactory service
For eligible subscription refunds:
- Annual plans: Pro-rated for unused months
- Monthly plans: Generally no pro-rating
- Usage-based plans: Refund for unused credits only
If you disagree with our refund decision:
- Request escalation to management
- Provide additional documentation
- Allow 5 business days for review
- File a dispute with your payment provider
- Contact consumer protection agencies
- Seek resolution through small claims court
- Report to Better Business Bureau (if applicable)
Products purchased with promotional discounts:
- Refunded at the discounted price paid
- May have different refund terms
- Bundle deals refunded proportionally
Business and enterprise customers may have:
- Custom refund terms in their contracts
- Service level agreement (SLA) credits
- Different dispute resolution procedures
Free trial conversions:
- Full refund if charged before trial ends
- Refund for accidental conversion within 48 hours
- No refund after actively using paid features
We reserve the right to:
- Deny refunds for suspected fraudulent activity
- Suspend accounts with excessive refund requests
- Report fraudulent behavior to authorities
- Pursue legal action for chargebacks deemed fraudulent
We reserve the right to modify this refund policy at any time. Changes will be:
- Posted on this page with updated effective date
- Communicated via email for significant changes
- Applied to new purchases after the effective date
- Honored under previous terms for existing purchases
For refund requests and questions about this policy:
- Support Email: support@mypet3d.ai
- Billing Disputes: billing@mypet3d.ai
- Website: https://www.mypet3d.ai
- Address: Room 1009, Building 4, Jingxi Beiyuan, Xihu District, Hangzhou City, Zhejiang Province, China
- Response Time: 1-2 business days
- Business Hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday and Public Holidays: Closed
Note: This refund policy is part of our commitment to customer satisfaction. We encourage you to contact us with any concerns before requesting a refund, as we may be able to resolve your issue quickly.
This policy was last updated on October 1, 2025